Terms Of Service
Before ordering any online services please read the terms & Conditions.
Firestorm Online Ltd will accept new domain registrations onto our system and register them as soon as is possible, and after payment has been successfully processed.
However until the domain is showing as registered to the customer via a WHOIS search we can not guarantee the domain has been secured for a customer. The domain registration
period runs for the amount of time you select when your order the domain, and starts from the date of successful registration.
Domain names can be registered for periods of 1 - 10 years depending on the domain extension. Some domains have a minimum term of 2 years.
Unless you specifically request that we register the domain on your behalf, we may register your domain names in the account holders name or an additional name specified by the account holder, we do this so that businesses or resellers can register domains on behalf of their clients. The registered domain owner with Nominet will be the details you supply us, which means you are legally the domains owner.
All of our hosting packages require a domain name to function whether the domain is registered through Firestorm Online Ltd or another provider. It is company policy to verify the owner details of domain names registered through our system or using our services, this means when you purchase a domain name or hosting package from Firestorm Online Ltd, you will be required to pay for your domain or hosting using a credit or debit card belonging to the owner of the domain. We do not accept cash payments, cheques or bank transfers for domain purchases, hosting packages or any related products and we cannot issue an invoice as we do not provide credit for domain names, hosting or any related products, you will however receive a payment receipt for any purchases or renewals of domains, hosting packages or related products. We operate this policy because we are required to verify that the domain registrant address details match a valid individual or company based on an address check run against your payment card. The card used to pay for your selected product will also be used for any product renewals associated with the domain or hosting account.
Firestorm Online Ltd do not charge fees for transferring domain names either in or out of our system when the domain name is used in conjunction with one of our hosting packages (including trial packages).
The domain registration can be renewed automatically or set to expire, login to your account to adjust your renewal preferences.
Renewals are subject to domain registration fees.
Once a registration has been completed no refunds can be made by Firestorm Online Ltd. Until the customer receives confirmation of
successful registration there is no guarantee that the domain name requested will be registered.
The customer agrees that all details submitted in respect of a domain name registration are true and correct.
The customer declares to Firestorm Online Ltd that the registration of a domain name and the way in which it is used (directly or indirectly) does not
infringe the legal rights of any third party.
Firestorm Online Ltd does not accept any responsibility for the use of registered domain names especially where there may be conflict over rights to ownership or copyright.
The customer indemnifies Firestorm Online Ltd from any legal proceedings and costs that arise as a result of the registration of a domain name. When you register a .uk
domain name with Firestorm Online Ltd, you also enter into a contract of registration with the internet domain authority ‘Nominet UK’.
This is a separate contract to any arrangement you have with Firestorm Online Ltd.
Please read the Nominet Terms before proceeding with your order.
Firestorm Online Ltd will accept new domain registrations onto our system and register them as soon as is possible, and after payment has been successfully processed.
However until the domain is showing as registered to the customer via a WHOIS search we can not guarantee the domain has been secured for a customer.
Please note: by registering a TLD (Top Level Domain) you must also agree to the terms as set out in the Tucows agreement
We are also governed by the Uniform Domain Name Dispute Resolution Policy
Server use: Firestorm Online Ltd reserves the right to refuse service and/or access to its servers and/or services to anyone.
Firestorm Online Ltd does not allow any of the following content to be stored on its servers:
We will do our best to provide you with the continuous high quality service you expect from Firestorm. If you experience any problems with any of your services,
you should visit the support section of our website. Should you fail to find a resolution to your problem in our support centre, then please call a member of our
team who will be happy to assist you and help resolve any issues.
Please be aware that our platform does require regular maintenance and updates, all maintenance is scheduled and is normally completed very quickly. Information about
scheduled maintenance can be found in the support section of the website along with any known system issues.
All accounts are to be used by the primary account owner only, we do not allow standard account holders to resell, store or give away web-hosting services of their website to
other parties. Web Designers, Agencies etc.. are permitted to register and administer multiple domains and web sites all from their primary account, but services must not be
split between multiple site owners.
Example: You must not allow more than 1 company access to the same database, by reselling tables.
In cases where there is a dispute over ownership of a domain, we will always use the details held against the domain to ascertain ownership. If you disagree or believe your domain was incorrectly registered or incorrectly transferred, we will invoke the Uniform Domain Name Dispute Resolution Policy.
Contacting your reseller: if you are using firestorm services for your domain name, email or hosting that have been purchased through a reseller and you are unable to contact your reseller, you should contact us, so that we can provide you with the correct details for your reseller. If you are still unable to contact your reseller, you can apply to us directly to have your account transferred. In order for your account to be transferred the following conditions will need to be met.
High bandwidth usage: Firestorm Online Ltd offers an unlimited use policy by maintaining very large ratios of bandwidth per customer. In very rare cases, Firestorm Online Ltd may find a customer to be using server resources to such an extent that he or she may jeopardize service performance and resources for other customers, this only applies to customers using our shared hosting platform, customers using dedicated servers have their own data pipe and consequently do not share server resources. In such instances, Firestorm Online Ltd reserves the right to impose the High Resource User Policy for the consideration of all customers.
If you exceed the limits on our database products (MS SQL and My SQL) then we will automatically upgrade your database to next available size. Standard database size for Business hosting packages is 1GB.
Resources are defined as bandwidth, processor utilization or disk space. Firestorm Online Ltd may implement the following policy at its sole discretion:
When the resources utilised by a customer using a service appear abnormally high, Firestorm Online Ltd reserves the right to suspend that service immediately.
This policy is only implemented in rare and extreme circumstances and is intended to prevent the misuse of our services.
Customers may be offered a more suitable upgraded server or an option whereby Firestorm Online Ltd continues supplying the service under a reduced usage criteria
specified by Firestorm Online Ltd. Failure to comply with such measures may result in your service being terminated.
For security reasons our servers have a limit on uploads made via scripting languages - including PHP, ASP and ASP.NET. Uploads made using PHP are limited to 20MB per file. If you intend to upload files larger than 20mb, you should consider doing it via FTP.
All accounts are set up on an annual or monthly pre-payment basis. Although Firestorm Online Ltd reserves the right to change prices of accounts or services at any
time, all pricing is guaranteed for the period that has been paid for. Any changes to prices will be clearly communicated to all customers prior to their application,
with customers being given one months notice of any changes. Notice will be served via email, to the email address held on your Firestorm account.
Payment is due every 365 days for annual accounts or for monthly accounts payment is due on or after the day you signed up.
These charges will apply from the date the account was established until written notification is received to close the account
or the product/service is cancelled online. Customers will automatically be charged again at the end of their prepay period unless
confirmation of the wish to close has already been received.
Renewals: We will not renew any products or services unless they have been paid for in advance, therefore we always start the renewal process up
to 35 days prior to the expiry date of your package for annual packages and upto 5 days prior to expiry of monthly packages, this is
because any potential problems collecting payment could result in the loss of your products or service, so having a small safety net for
payment issues to be resolved prior to expiry is vital.
In situations where the payment is declined by the bank, Firestorm Online Ltd will immediately suspend the facility to purchase services on-line until the outstanding
charge is processed successfully. In addition, where an overdue amount exceeds 2 weeks past the expiry date, Firestorm Online Ltd reserves the right to suspend all
/ other services associated with the overdue account until the outstanding debt is cleared.
Any non-payment of a recurring invoice may be subject to a £10 administration charge.
The customer is responsible for all money owed on the account from the time it is established until the customer sends a written cancellation request or cancels
a product/service via their online control panel.
Any product or service that you wish to cancel must be cancelled at least 31 days prior to expiry date for annual packages
or 5 days prior to the expiry date for monthly packages. Important, we cannot cancel a product renewal which has already been
processed even if the expiry date has not yet been reached.
No bills or invoices will be sent by regular mail unless specifically requested and a charge of £6.00 will be applied to
all posted, paper receipts / invoices that are requested. Please consider the environment before requesting a paper invoice or
printing your invoice. All payment receipts / invoices will either be sent directly to customer via email shortly after the online
purchase or renewal has been made or made available for download from within your online control panel. At this point the
customer’s card will be charged automatically. Please refer to our Domain Name terms of service for Domain Name specific
payment policies.
All payments are in pounds sterling. GBP
If you have any billing queries regarding your account, please contact our accounts department at: accounts@firestorm-online.com
All web hosting, email, VPS, database, dedicated server and all related features are subject to a 12 month minimum contract term.
After the minimum contract period, customers may cancel any package by either logging into their online account and cancelling the product or by
contacting the Customer Care team on +44 0845 30 88 329 (Monday to Friday, 10:00am to 8:00pm UK time).
Customers must provide details of the account/package to close, including the account password for verification. Firestorm Online Ltd will not, under any circumstances, close
an account without first confirming the account owners password. Customers may be required to complete an account closure confirmation form, authorising the permanent removal
of all website and email services on the account, from our system. On receipt of a completed closure confirmation form, the account will be scheduled to close.
Firestorm Online Ltd will acknowledge the closure by sending an email to the email address registered on the account. If Firestorm Online Ltd does not receive the completed
closure confirmation form within 14 days of sending, the cancellation request will be discarded and the account/package will remain open.
Any incentives that were offered to customers when opening their account will also be cancelled. Customers may be given the option to purchase services which were offered as
start-up incentives, in the result of a cancellation. Firestorm Online Ltd reserves the right to cancel the service at any time.
Fees charged on a pre-pay basis (together with account set-up fees, where applicable), are non-refundable. Customers will only be entitled to a refund when the service is within
a trial period, or where the service is cancelled by Firestorm Online Ltd. In the event that Firestorm Online Ltd cancels the customers service, the customer will be entitled to a
pro rata refund based upon the remaining period of membership.
If a customer contravenes the Terms of Service a refund may not be issued in the event of a cancellation. Customers who cancel during the initial 30 day trial period
will only be entitled to a full refund for their hosting fees, but will not be entitled to a refund for any additional services purchased.
Any incentives offered to customers when opening the account will also be cancelled. Customers may be given the option to purchase services which were offered as
start-up incentives in the result of a cancellation.
All domain name purchases are non-refundable.
Any customer withdrawing payments via bank or credit card (a "chargeback") may be subject to a punitive fee of £50, should the company deem this chargeback to be unfair. The company also reserves its right to defend such charge-backs and recover the original payment from the card holder.
Firestorm Online Ltd does not back up your data/website unless you have specifically purchased one of our backup plans along with your hosting package and whilst
every attempt would be made to recover your data in the unlikely event of any corruption or hardware failure,
Firestorm Online Ltd cannot guarantee to be able to replace lost data. This includes loss of data resulting from hardware failures, software failures, network failures,
delays, non-deliveries, wrong delivery and any and all service interruptions caused by Firestorm Online Ltd and its employees or suppliers.
Firestorm Online Ltd makes no warranties or representations that any service will be uninterrupted or error-free. You accept all services provided hereunder "as is"
without warranty of any kind. All implied conditions, warranties and terms (whether express or implied by statute, common law, custom or otherwise) including,
but not limited to, those relating to the exercise of reasonable care and skill, fitness for purpose and satisfactory quality (where applicable) are hereby excluded
in relation to each of the services to be provided hereunder to the fullest extent permitted by law.
Firestorm Online Ltd shall not be liable for any services or products to be supplied by any third party.
Firestorm Online Ltd shall not be liable directly or indirectly for any loss or damage whatsoever, suffered by You and arising out of or in connection with any breach
of this Agreement by You or any act, misrepresentation, error or omission made by You or on Your behalf.
Firestorm Online Ltd will not be liable for any indirect loss, consequential loss, loss of profit, revenue, data or goodwill howsoever arising suffered by you or for
any wasted management time or failure to make anticipated savings or liability you incur to any third party arising in any way in connection with this agreement or
otherwise whether or not such loss has been discussed by the parties pre-contract or for any account for profit, costs or expenses arising from such damage or loss.
No matter how many claims are made and whatever the basis of such claims, Firestorm Online Ltd’s maximum aggregate liability to you under or in connection with
this agreement in respect of any direct loss (or any other loss to the extent that such loss is not excluded by other provisions in this agreement) whether such claim
arise in contract or not, shall not exceed a sum equal to twice the fees paid by you for the services in relation to which your claim arises during the 12 month period
prior to such claim. None of the clauses herein shall apply so as to restrict liability for death or personal injury resulting from the negligence of
Firestorm Online Ltd, its employees or its sub-contractors. Firestorm Online Ltd shall not be liable for any interruptions to the services or outages arising directly
or indirectly from:- General interruptions to the flow of data to or from the internet; changes, updates or repairs to the network or software which it uses as a
platform to provide the services; The effects of the failure or interruption of services provided by third parties; factors outside the reasonable control of
Firestorm Online Ltd; your actions or omissions (including, without limitation, breach of your obligations set out in the agreement) or those of any third parties;
problems with your equipment and/or third party equipment; interruptions to any of the services requested or used by you.
Please note: by signing up for any of our services you agree to be bound by all of Firestorm Online Ltd’s terms and conditions.
If you are planning something bigger, you need the right data tools and expertise to ensure success. We can help you develop systems that can scale from just a few, to millions of users in a cost effective way.
You can request technical assistance via a support ticket, visit the support section for details.
